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Return Policy
To quickly process your return you will need to call 1-877-677-7015 or 1-877-677-7016. Please have your order number available, or if your order was over the phone, the date when the order was placed. Our customer support representative will provide you with a call tag number which must be written clearly on the return packaging. Return authorization requests should be made within 10 days of the invoice date.

If your order was shipped by UPS, our customer support representative will contact UPS. They will arrive within 5 to 7 days to pick up the order.

If your order was shipped by common carrier, our customer support representative will schedule a truck to pickup the return.

Returns are broken down into two categories. Company Error/Manufacturer's Defect and Customer Error.

Company Error/Manufacturer's Defect/Damaged Goods
  1. Orders returned within 30 days will be credited 100% of the invoiced amount.
  2. After 30 days returns will not be accepted.
Customer Error/Cancellation
You will be responsible for the cost of the call tag and any of the original shipping costs.
  1. Orders returned within 30 days will be credited the invoice amount LESS the call tag and associated shipping fees.
  2. After 30 days returns will not be accepted.
General Return Policy Notes
  • All dates are from the date of the invoice.
  • We will not accept for credit the return of merchandise unless authorized by Clean Sweep Supply.
  • Defective merchandise which is under manufacturer's warranty must be returned directly to the manufacturer.
  • Please DO NOT ship returns freight collect, the warehouse will refuse these shipments.
Our official policy on the return of food items:
No food items (including drug related products) will be accepted back into our distribution centers. This is to prevent any potential issues with product tampering or a shortened spoilage dates. Our overall goal is the safety of our customers.
Effective Oct. 1, 2002 Our policies on dated materials:
We will no longer accept the return of dated materials (calendars, planners, organizers, etc.).

  Contact us by phone 1-877-677-7015 or email [email protected]  
 
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