Clean Sweep Supply

Attention: Please check your order for correctness upon arrival for correct items ordered, quantity ordered and damage. Please report any discrepancies as soon as possible.

To quickly process your return, please call 1-877-677-7015, have your order number available and our customer support representative will provide you with a return authorization number. This return authorization number (RA#) must be written clearly on the return address label or the label supplied on the packing slip. Return authorization requests should be made within 10 days of the invoice order date.

NOTE: All items must be returned in Manufacturers original box with all instructions, hardware accessories, etc. Item(s) MUST be in resalable condition and unused. Please DO NOT write the return authorization number or addresses on Manufacturers box. This makes the item non resalable and credit will not be issued.

Returns are broken down into two categories. Company Error/Manufacturer's Defect and Customer Error. You must obtain a return authorization number for any of the return categories.

Company Error/Manufacturer's Defect/Damaged Goods

1. Returns will not be accepted after 30 Days.
2. Orders returned within 30 days will be credited 100% of the invoiced amount.
3. If your order was shipped by UPS, our customer support representative will contact UPS for pick-up. They will arrive within 2 to 5 business days to pick up the order. The UPS pickup tag will have all return address information. Do not attempt to give the return package to your regular UPS driver. UPS will ask for the return package.
4. If your order was shipped by common carrier, our customer support representative will schedule a truck to pick-up the return item. Carrier will arrive within 5 to 7 business days to pick up the order.
5. Customer is responsible for acceptable repackaging of all returns.

Customer Error/Cancellation

Customer will be responsible for the original shipping costs.

1. Returns will not be accepted after 30 Days.
2. Customer will be responsible for all return shipping fees and costs.
3. Orders returned within 30 days will be credited the invoice amount LESS the original shipping costs and associated fees.
4. Customer is responsible for acceptable repackaging of all returns.
5. My Supply Depot will not be responsible for return shipments lost or damaged that are returned by customers.

General Return Policy Notes

• All dates are from the date of the invoice.
• Defective merchandise over 30 days from invoice date is under manufacturer's warranty and must be returned directly to the manufacturer for repair or replacement at manufacturer's discretion.
• We will not accept for credit the return of merchandise unless authorized by My Supply Depot.
• Please DO NOT ship returns freight collect; the warehouse will refuse these shipments.
• Customer is responsible for acceptable repackaging of all returns.

Our official policy on the return of food items:

No food items (including drug related products) will be accepted back into our distribution centers. This is to prevent any potential issues with product tampering or a shortened spoilage dates. Our overall goal is the safety of our customers.

Effective Oct. 1, 2002 - Our policies on dated materials:

We will no longer accept the return of dated materials (calendars, planners, organizers, etc.).